{"id":14,"date":"2021-07-06T13:33:26","date_gmt":"2021-07-06T13:33:26","guid":{"rendered":"https:\/\/wildpeach.co.za\/site\/?page_id=14"},"modified":"2021-08-18T13:49:32","modified_gmt":"2021-08-18T13:49:32","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/wildpeach.co.za\/site\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25c1ca3 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"25c1ca3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c2e1beb\" data-id=\"c2e1beb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4cba601\" data-id=\"4cba601\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1fdb94 elementor-widget elementor-widget-spacer\" data-id=\"f1fdb94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1994f1e elementor-widget elementor-widget-heading\" data-id=\"1994f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we help you today?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7305737 elementor-widget elementor-widget-spacer\" data-id=\"7305737\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2d444d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2d444d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b44393d\" data-id=\"b44393d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c302f93 elementor-widget elementor-widget-heading\" data-id=\"c302f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ's<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6d611e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6d611e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f07a7e4\" data-id=\"f07a7e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271bfe0 elementor-widget elementor-widget-accordion\" data-id=\"271bfe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I check if I have fibre at my property?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4101\">Contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When will Wild Peach bill me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4102\">Once-off: Once installation is completed and the job card has been issued, our Accounts Department will send you an invoice.\n<br>Contracts: Monthly invoices will be sent to you from our accounts team. For any queries please email our <a href=\"mailto:accounts@wildpeach.co.za\">Accounts Team<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are your Payment Methods & Terms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4103\">Our Payment Method is by Debit order only. 1<sup>st<\/sup>\u00a0of the month.\n<br>Our Payment Terms for all once-off and monthly fees are in advance.\nService(s) provided for part of a month will be charged on a pro-rata basis.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I cancel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4104\">Please note that month-to-month contracts require 1 (one) calendar month&#8217;s notice for cancellation. Please contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a>, <a href=\"mailto:accounts@wildpeach.co.za\">Accounts<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4105\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4105\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is an ONT or CPE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4105\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4105\">ONT stands for Optical Network Terminal.\n<br>The ONT (also called the modem) connects to the Termination Point (TP) with an optical Fibre cable, and connects to your router via a LAN\/Ethernet cable.\nA CPE (Customer Premises Equipment) does the same function as an ONT.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4106\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4106\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I upgrade or downgrade my service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4106\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4106\">Immediate upgrades available on the Fibre Network operator.\nFor any assistance logging the change of service request please contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4107\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4107\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does Wild Peach offer VoIP?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4107\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4107\">Yes! A Phone line is included in your monthly internet package. If you require an additional phone line the cost is R100.00 per month. Handsets are not included in our package. We can provide a handset at an additional cost. Port your existing number for R250.00 once-off.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4108\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4108\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long do Installations take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4108\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4108\"><p>The lead time for installations is 1 day, if fibre is in place already.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4109\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4109\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long do Router deliveries take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4109\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4109\">Same business day delivery. \nNo router deliveries are done over weekends and public holidays. There is an additional cost for these deliveries.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-41010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-41010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will a Technician come and install the Router?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-41010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-41010\">Router guidelines are in the router box for a plug and play set-up. Should you still require assistance connecting your router, please contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-41011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-41011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">There is a problem on my Fibre Line. Can I arrange for a call out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-41011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-41011\">Contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a>. Depending on the nature of the query or issue a Wild Peach technician will troubleshoot remotely to identify where the fault lies, alternatively a Wild Peach technician will be dispatched to assess and inspect your network connection.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I check if I have fibre at my property?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"When will Wild Peach bill me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once-off: Once installation is completed and the job card has been issued, our Accounts Department will send you an invoice.\\n<br>Contracts: Monthly invoices will be sent to you from our accounts team. For any queries please email our <a href=\\\"mailto:accounts@wildpeach.co.za\\\">Accounts Team<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"What are your Payment Methods & Terms?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our Payment Method is by Debit order only. 1<sup>st<\\\/sup>\\u00a0of the month.\\n<br>Our Payment Terms for all once-off and monthly fees are in advance.\\nService(s) provided for part of a month will be charged on a pro-rata basis.\"}},{\"@type\":\"Question\",\"name\":\"How do I cancel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please note that month-to-month contracts require 1 (one) calendar month&#8217;s notice for cancellation. Please contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a>, <a href=\\\"mailto:accounts@wildpeach.co.za\\\">Accounts<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"What is an ONT or CPE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"ONT stands for Optical Network Terminal.\\n<br>The ONT (also called the modem) connects to the Termination Point (TP) with an optical Fibre cable, and connects to your router via a LAN\\\/Ethernet cable.\\nA CPE (Customer Premises Equipment) does the same function as an ONT.\"}},{\"@type\":\"Question\",\"name\":\"How do I upgrade or downgrade my service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Immediate upgrades available on the Fibre Network operator.\\nFor any assistance logging the change of service request please contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"Does Wild Peach offer VoIP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes! A Phone line is included in your monthly internet package. If you require an additional phone line the cost is R100.00 per month. Handsets are not included in our package. We can provide a handset at an additional cost. Port your existing number for R250.00 once-off.\"}},{\"@type\":\"Question\",\"name\":\"How long do Installations take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The lead time for installations is 1 day, if fibre is in place already.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long do Router deliveries take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Same business day delivery. \\nNo router deliveries are done over weekends and public holidays. There is an additional cost for these deliveries.\"}},{\"@type\":\"Question\",\"name\":\"Will a Technician come and install the Router?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Router guidelines are in the router box for a plug and play set-up. Should you still require assistance connecting your router, please contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"There is a problem on my Fibre Line. Can I arrange for a call out?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>. Depending on the nature of the query or issue a Wild Peach technician will troubleshoot remotely to identify where the fault lies, alternatively a Wild Peach technician will be dispatched to assess and inspect your network connection.\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0f5e359\" data-id=\"0f5e359\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f0608e elementor-widget elementor-widget-accordion\" data-id=\"8f0608e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1491\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1491\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use my own Router?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1491\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1491\"><p>On certain networks using your own router device is possible. Check with our Support Team to confirm. capability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1492\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1492\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I pause my FTTH (Fibre To The Home) service while I am away from Home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1492\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1492\">We are able to pause your FTTH service while you are away from Home, provided we have 1 (one) calendar month&#8217;s notice.\n<br>If no internet package is chosen the service fee of R241.50 will remain in place.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1493\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1493\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Service Reservation Fee<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1493\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1493\"><strong>With regards to the Service Reservation\/Availability Fee it is in the Monthly Estate Fees Schedule and in your Sales Agreement.<\/strong>\n<br>\nBy way of further explanation; the developer has invested a substantial amount of capital to ensure that the Fibre Optic backbone was installed and also ensures that this network and head end are properly maintained at all times and the Reservation Fee goes some way in ensuring this maintenance work is always up to date. This is very similar to the KVA charge invoiced by KwaDukuza or any municipality for that matter on the amount of power consumed in your home, this applies whether you use energy or not because naturally the power grid must be maintained irrespective of if you are your home or not.\n<br>\nThe Service Reservation applies to all Residents whether individual stands or sectional title, as the owner completes the build and takes occupation and connects up to Phone, data then the Service Reservation fee falls away it is replaced by the monthly Data Package, thus the reducing cost. <strong>(If no internet package is chosen the service fee of R241.50 will remain in place)<\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1494\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1494\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Cancellations & New Applications?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1494\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1494\">A Cancellation and a New Application will apply when:\n<ul>\n \t<li>At any stage that the Wild Peach account holder\/homeowners are vacating the premises and new Tenants are moving into the unit\/house\/apartment<\/li>\n \t<li>There is a changeover from Landlord to a new Tenant<\/li>\n<\/ul>\nThe Fibre CPE equipment must remain at the premises (unless otherwise specified).\nIf at any point new residents are moving into the premises and a new person will be responsible for payments, previous owner must cancel, and a new application order must be created by the new resident.\n\nShould you have any questions on cancellations, updating banking details or transfer of accounts please contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a>, <a href=\"mailto:accounts@wildpeach.co.za\">Accounts<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1495\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1495\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the Support hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1495\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1495\"><p>Our Support teams are available<br \/>Weekdays: 8am to 4pm, and<br \/>Weekends: On call. If there is an emergency After Hours call: <a href=\"tel:+27829236088\">082 923 6088<\/a> or contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1496\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1496\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Testing over Wireless<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1496\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1496\">Please bear in mind that Fibre services is more stable and reliable than ADSL, we deliver the service via the Open Access Fibre Provider\u2019s ONT directly through to\u00a0your\u00a0router, which we supply with our packages.\n\nThe Wild Peach router has Wi-Fi capabilities that delivers the bandwidth to your home over a dual band frequency (this being 2.4GHZ and 5GHZ), do bear in mind that\u00a0<em>Wi-Fi has its limits<\/em>\u00a0due the below factors that interfere with Wi-Fi :\n<ul>\n \t<li>The distance of the devices connected from the wireless router and if there are thick walls within the home<\/li>\n \t<li>Overlapping channel interference caused by wireless networks in the area (frequencies such as your Microwave &amp; Fridges omit a frequency that can also affect your router, so please keep it away from such appliances)<\/li>\n \t<li>The number of devices (such as phones, tablets, laptops and media devices) connecting to the router.<\/li>\n<\/ul>\nShould you suspect your line is not stable over the Fibre, please conduct a speed test directly over LAN cable and ensure the following:\n<ul>\n \t<li>Disable all devices connected to the router. This includes, VoIP phones, Tablets , Cell Phones, Smart TVs etc\u2026<\/li>\n \t<li>Plug the router directly into the provider\u2019s CPE or ONT via the LAN\/Ethernet cable into your computer (Note your computer CPU usage must not be over utilized when conducting the test).<\/li>\n \t<li>Please do a speed test by going to\u00a0<a href=\"http:\/\/www.speedtest.net\/\">www.speedtest.net<\/a> and select\u00a0Gigazone Durban or Vox Durban<\/li>\n \t<li>Conduct the speed test.<\/li>\n<\/ul>\nShould you be getting less than the speed you signed up for via LAN, please send screenshots of the testing to <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a> or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a> and the Support Team will assist you accordingly.\n\nShould you have a rather large home that needs to be connected, what we normally recommend is for you to add boosters, extenders or Access Points into your home.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1497\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1497\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Top  Factors That Affect Wi-Fi Performance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1497\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1497\"><p><strong>Wi-Fi Router Positioning<\/strong><\/p><ul><li>High vs Low: Having your Wi-Fi router on the floor or behind other objects usually results in noticeably worse performance. Instead, place the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.<\/li><li>Distance: The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.<\/li><\/ul><p><strong>Wireless Interference from other devices<\/strong><\/p><ul><li>Microwaves, Cordless phones and even baby monitors operate at a frequency which is incredibly close to the 2.4 GHz Wi-Fi band. Make sure your router isn\u2019t next to or blocked by other objects, especially devices that are electronic.<\/li><li>Bluetooth devices, including speakers and sound bars, also happen to operate at 2.4 GHz, interfering with Wi-Fi signal. Try to turn those devices off to see if this is the cause of your troubles \u2014 especially if they are older Bluetooth devices without channel management.<\/li><li>You may need to change the 2.4 GHz channel in your router, or set it to automatic mode and let the router find the less noisy channel automatically. You may also want to try the 5 GHz SSID (usually provided with Spirit-configured routers), as this frequency is normally much less congested.<\/li><\/ul><p>Our Support Team can make recommendations to improving your Wi-Fi performance. Remember should you require cabling, access points or additional extenders or boosters installed at your premises, these will be at an additional cost to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1498\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1498\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get a static IP?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1498\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1498\">Yes! The cost is R100.00 per month. Please contact <a href=\"mailto:support@wildpeach.co.za\">Helpdesk<\/a>,  or call our Office on <a href=\"tel:+27325253109\">032 525 3109<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1499\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1499\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why can\u2019t I send out my emails when using Wild Peach as my ISP?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1499\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1499\"><p>Try these settings<br \/><br \/>Outgoing SMTP Server: <strong>smtp.wildmail.co.za<\/strong><br \/><br \/>Port: <strong>587<\/strong> &#8211; with NO authentication; alternatively you can contact your email hosting provider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I use my own Router?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On certain networks using your own router device is possible. Check with our Support Team to confirm. capability.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I pause my FTTH (Fibre To The Home) service while I am away from Home?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We are able to pause your FTTH service while you are away from Home, provided we have 1 (one) calendar month&#8217;s notice.\\n<br>If no internet package is chosen the service fee of R241.50 will remain in place.\"}},{\"@type\":\"Question\",\"name\":\"Service Reservation Fee\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>With regards to the Service Reservation\\\/Availability Fee it is in the Monthly Estate Fees Schedule and in your Sales Agreement.<\\\/strong>\\n<br>\\nBy way of further explanation; the developer has invested a substantial amount of capital to ensure that the Fibre Optic backbone was installed and also ensures that this network and head end are properly maintained at all times and the Reservation Fee goes some way in ensuring this maintenance work is always up to date. This is very similar to the KVA charge invoiced by KwaDukuza or any municipality for that matter on the amount of power consumed in your home, this applies whether you use energy or not because naturally the power grid must be maintained irrespective of if you are your home or not.\\n<br>\\nThe Service Reservation applies to all Residents whether individual stands or sectional title, as the owner completes the build and takes occupation and connects up to Phone, data then the Service Reservation fee falls away it is replaced by the monthly Data Package, thus the reducing cost. <strong>(If no internet package is chosen the service fee of R241.50 will remain in place)<\\\/strong>\"}},{\"@type\":\"Question\",\"name\":\"Cancellations & New Applications?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A Cancellation and a New Application will apply when:\\n<ul>\\n \\t<li>At any stage that the Wild Peach account holder\\\/homeowners are vacating the premises and new Tenants are moving into the unit\\\/house\\\/apartment<\\\/li>\\n \\t<li>There is a changeover from Landlord to a new Tenant<\\\/li>\\n<\\\/ul>\\nThe Fibre CPE equipment must remain at the premises (unless otherwise specified).\\nIf at any point new residents are moving into the premises and a new person will be responsible for payments, previous owner must cancel, and a new application order must be created by the new resident.\\n\\nShould you have any questions on cancellations, updating banking details or transfer of accounts please contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a>, <a href=\\\"mailto:accounts@wildpeach.co.za\\\">Accounts<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"What are the Support hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our Support teams are available<br \\\/>Weekdays: 8am to 4pm, and<br \\\/>Weekends: On call. If there is an emergency After Hours call: <a href=\\\"tel:+27829236088\\\">082 923 6088<\\\/a> or contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Testing over Wireless\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please bear in mind that Fibre services is more stable and reliable than ADSL, we deliver the service via the Open Access Fibre Provider\\u2019s ONT directly through to\\u00a0your\\u00a0router, which we supply with our packages.\\n\\nThe Wild Peach router has Wi-Fi capabilities that delivers the bandwidth to your home over a dual band frequency (this being 2.4GHZ and 5GHZ), do bear in mind that\\u00a0<em>Wi-Fi has its limits<\\\/em>\\u00a0due the below factors that interfere with Wi-Fi :\\n<ul>\\n \\t<li>The distance of the devices connected from the wireless router and if there are thick walls within the home<\\\/li>\\n \\t<li>Overlapping channel interference caused by wireless networks in the area (frequencies such as your Microwave &amp; Fridges omit a frequency that can also affect your router, so please keep it away from such appliances)<\\\/li>\\n \\t<li>The number of devices (such as phones, tablets, laptops and media devices) connecting to the router.<\\\/li>\\n<\\\/ul>\\nShould you suspect your line is not stable over the Fibre, please conduct a speed test directly over LAN cable and ensure the following:\\n<ul>\\n \\t<li>Disable all devices connected to the router. This includes, VoIP phones, Tablets , Cell Phones, Smart TVs etc\\u2026<\\\/li>\\n \\t<li>Plug the router directly into the provider\\u2019s CPE or ONT via the LAN\\\/Ethernet cable into your computer (Note your computer CPU usage must not be over utilized when conducting the test).<\\\/li>\\n \\t<li>Please do a speed test by going to\\u00a0<a href=\\\"http:\\\/\\\/www.speedtest.net\\\/\\\">www.speedtest.net<\\\/a> and select\\u00a0Gigazone Durban or Vox Durban<\\\/li>\\n \\t<li>Conduct the speed test.<\\\/li>\\n<\\\/ul>\\nShould you be getting less than the speed you signed up for via LAN, please send screenshots of the testing to <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a> or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a> and the Support Team will assist you accordingly.\\n\\nShould you have a rather large home that needs to be connected, what we normally recommend is for you to add boosters, extenders or Access Points into your home.\"}},{\"@type\":\"Question\",\"name\":\"Top  Factors That Affect Wi-Fi Performance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Wi-Fi Router Positioning<\\\/strong><\\\/p><ul><li>High vs Low: Having your Wi-Fi router on the floor or behind other objects usually results in noticeably worse performance. Instead, place the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.<\\\/li><li>Distance: The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.<\\\/li><\\\/ul><p><strong>Wireless Interference from other devices<\\\/strong><\\\/p><ul><li>Microwaves, Cordless phones and even baby monitors operate at a frequency which is incredibly close to the 2.4 GHz Wi-Fi band. Make sure your router isn\\u2019t next to or blocked by other objects, especially devices that are electronic.<\\\/li><li>Bluetooth devices, including speakers and sound bars, also happen to operate at 2.4 GHz, interfering with Wi-Fi signal. Try to turn those devices off to see if this is the cause of your troubles \\u2014 especially if they are older Bluetooth devices without channel management.<\\\/li><li>You may need to change the 2.4 GHz channel in your router, or set it to automatic mode and let the router find the less noisy channel automatically. You may also want to try the 5 GHz SSID (usually provided with Spirit-configured routers), as this frequency is normally much less congested.<\\\/li><\\\/ul><p>Our Support Team can make recommendations to improving your Wi-Fi performance. Remember should you require cabling, access points or additional extenders or boosters installed at your premises, these will be at an additional cost to you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get a static IP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes! The cost is R100.00 per month. Please contact <a href=\\\"mailto:support@wildpeach.co.za\\\">Helpdesk<\\\/a>,  or call our Office on <a href=\\\"tel:+27325253109\\\">032 525 3109<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"Why can\\u2019t I send out my emails when using Wild Peach as my ISP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Try these settings<br \\\/><br \\\/>Outgoing SMTP Server: <strong>smtp.wildmail.co.za<\\\/strong><br \\\/><br \\\/>Port: <strong>587<\\\/strong> &#8211; with NO authentication; alternatively you can contact your email hosting provider.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2528289 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2528289\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b0e04e\" data-id=\"8b0e04e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-758e0f1 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"758e0f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/wildpeach.co.za\/site\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-01c9ad5\" data-id=\"01c9ad5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8665079 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"8665079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/www.speedtest.net\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Test your Line speed<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d45e146 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d45e146\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a07500a\" data-id=\"a07500a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b480d5d\" data-id=\"b480d5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b67c4b elementor-widget elementor-widget-spacer\" data-id=\"4b67c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d62b382\" data-id=\"d62b382\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we help you today? FAQ&#8217;s How do I check if I have fibre at my property? Contact Helpdesk or call our Office on 032 525 3109 When will Wild Peach bill me? Once-off: Once installation is completed and the job card has been issued, our Accounts Department will send you an invoice. Contracts: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":111,"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1023,"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/pages\/14\/revisions\/1023"}],"wp:attachment":[{"href":"https:\/\/wildpeach.co.za\/site\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}