WILD PEACH TRADING 52 (PTY) LTD CODE OF CONDUCT
1. Introduction
1.1 In order to provide electronic communications services to its subscribers, Wild Peach Trading 52 (Pty) Ltd holds licences issued by the Independent Communications Authority of South Africa (ICASA). ICASA requires that all licence-holders comply with, inter alia, the:
1.1.1 ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
1.1.2. ICASA End-user and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided by Wild Peach Trading 52 (Pty) Ltd to subscribers and potential subscribers.
1.2. A copy of the ICASA Code of Conduct Regulations 2008 is available here, while the ICASA End-user and Subscriber Service Charter Regulations are available here.
2. Key Commitments
2.1 Wild Peach Trading 52 (Pty) Ltd makes the following key commitments and will endeavour to:
2.1.1 Act in a fair, reasonable and responsible manner in all dealings with Customers;
2.1.2 Ensure that all its services and products meet the specifications as contained in Wild Peach Trading 52 (Pty) Ltd licences and all the relevant laws and regulations;
2.1.3. Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
2.1.4. Display utmost courtesy and care when dealing with Customers;
2.1.5. Provide Customers with information regarding services and pricing;
2.1.6. Where requested to do so provide Customers with guidance with regard to their service needs; and
2.1.7. Keep the personal information of Customers confidential unless we are:
2.1.7.1 Otherwise authorised or required by law or order of Court;
2.1.7.2 In possession of written authorisation from you to do so; and/or
2.1.7.3 Required to release such information for the purpose of briefing our auditors or professional advisors or an accredited debt collection agency.
2.2. Subscribers and potential subscribers have the right to refer Complaints to ICASA as more fully set out below.
3. Consumer rights
3.1 The ICASA Code of Conduct Regulations 2008 stipulate the following (non-exhaustive) list of consumer rights held by subscribers and potential subscribers:
3.1.1 right to be provided with the required service without unfair discrimination;
3.1.2 right to choose the service provider of your choice;
3.1.3 right to receive information in your preferred language (Wild Peach Trading 52 (Pty) Ltd will do its best to meet this request where reasonable);
3.1.4 right to access and question records held by Wild Peach Trading 52 (Pty) Ltd and which relate to your relationship with us;
3.1.5 right to the protection of your personal data, including the right not to have personal data sold to third parties without your permission;
3.1.6 right to port a number in terms of applicable regulations;
3.1.7 right to lodge a complaint; and
3.1.8 right to redress.
4. Availability of Information
4.1 Information relating to:
4.1.1 Our range of services / products on offer;
4.1.2 Tariff rates applicable to each service offered;
4.1.3 Terms and conditions applicable to such services / products;
4.1.4 Payment terms;
4.1.5 Billing, billing processes and our Billing Dispute Handling Procedure;
4.1.6 Complaints Handling Procedure, and
4.1.7 Relevant contact details
can be obtained from our website www.wildpeach.co.za), by emailing support@wildpeach.co.za or 032 525 3109
5. Written terms and conditions of service
5.1 We will provide you with a copy of the written terms and conditions upon finalisation of a service agreement or as soon as is reasonably possible thereafter. Where an agreement is entered into telephonically a copy of the written terms and conditions thereof will be provided to you within seven (7) Business Days.
5.2 Where we affect changes to the terms and conditions of our service to you we will inform of such changes within a fair and reasonable period.